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An agent asked for fees to process the loan

We have been very transparent that the Loansolutions service is completely free of charge. If any agent from Loansolutions or from other agencies ask for a fee prior to any credit assessment from the bank or lender, please follow the steps below or immediately inform the bank or lender the agent is supposedly connected to.


Kindly email us through the following information:

  • details when agent asked for fees
  • name of agent or number of the agent
  • company the agent is connected (if not loansolutions)


We will look into your report and investigate. You will be informed of the results of our investigation. However, if you have paid the fees, unfortunately we cannot guarantee its return. We encourage for you to file a case against the person concerned.